Welcome to PetCompagno. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General
PetCompagno is an online retailer specializing in pet supplies, accessories, toys, travel products, grooming essentials, and care items for dogs and cats. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Products & Availability
• We strive to display product descriptions, specifications, colors, and images as accurately as possible. However, slight variations may occur depending on your device settings.
• All products are subject to availability.
• We reserve the right to discontinue any product at any time without notice.
• Prices are listed in EUR unless otherwise stated.
3. Orders & Payments
• Once an order is placed, you will receive an order confirmation email.
• PetCompagno reserves the right to cancel or refuse any order due to product availability, payment issues, pricing errors, or suspected fraudulent activity.
• Full payment must be completed at checkout using the payment methods available on our website.
4. Shipping & Delivery
• We aim to process and dispatch orders as quickly as possible; delivery times may vary depending on destination and shipping carrier.
• Delivery estimates are provided for guidance only and may be affected by customs procedures, holidays, weather conditions, or other unforeseen circumstances.
• Customers are responsible for providing accurate shipping information. PetCompagno is not responsible for delays or failed deliveries resulting from incorrect information.
• Please refer to our Shipping Policy for detailed delivery information.
5. Returns & Exchanges
• Returns or exchanges may be accepted within 14 days of delivery, provided products are unused, unopened, in their original condition, and include all original packaging.
• Pet food, treats, grooming products, hygiene items, and other consumable products cannot be returned once opened unless defective or damaged upon arrival.
• Return shipping costs may apply unless the item received is damaged, defective, or incorrect.
• PetCompagno reserves the right to reject returns that do not comply with our return policy.
6. Refunds
• Approved refunds will be processed to the original payment method within 7–14 business days.
• Shipping fees are non-refundable unless the return results from our error.
• Processing times may vary depending on your payment provider or financial institution.
7. Intellectual Property
All website content, including logos, branding, product images, graphics, text, designs, and website layout, is the property of PetCompagno and may not be copied, reproduced, distributed, or used without prior written permission.
8. Privacy
Customer information is handled securely and used solely for order processing, customer support, and communication in accordance with our Privacy Policy.
9. Limitation of Liability
PetCompagno shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Customers are responsible for ensuring that purchased products are suitable for their pets and used according to the manufacturer’s instructions.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Italy, with jurisdiction in the courts of Torino.
11. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Email: support@petcompagno.com
Website: www.petcompagno.com
